Privacy Policy

Introduction

Welcome to Agentic Dialog, your trusted partner in AI-driven customer service automation. We specialize in building intelligent solutions that streamline communication across chat, SMS, WhatsApp, voice, email, and social media—empowering businesses to provide responsive, human-like customer interactions at scale.

This Privacy Policy outlines how we collect, use, store, and protect the information you provide while engaging with our services. It applies to all data interactions through our website, communication channels, and the AI tools we deploy on your behalf.

At Agentic Dialog, we believe that trust is foundational to intelligent automation. That’s why we are committed to collecting only the information essential for delivering our services—and only with your clear, informed consent. We do not track personal browsing behavior or harvest unrelated data. Our focus is strictly on business-relevant information that allows us to deliver personalized, efficient, and secure automation tailored to your operations.

Whether you're using our AI-powered voice assistants, social media response tools, or multi-channel chat solutions, this policy ensures that your data is handled with the highest standards of confidentiality, transparency, and control.

Information We Collect

At Agentic Dialog, we are committed to transparency and user trust. Our AI-powered customer service solutions rely exclusively on business-related information that you voluntarily and explicitly consent to share. We do not collect personal browsing data, track unrelated online behavior, or request access to any information beyond what is essential to deliver and optimize our services.

What We Collect and Why

To configure, train, and operate intelligent automation tailored to your business needs, we may collect the following types of business information:

• Organization Name: Identifying your business allows us to personalize our services, associate data to the correct account, and maintain consistency across communication channels.
• Business Contact Details: This includes email addresses, phone numbers, or other relevant communication points. It enables direct communication, account management, billing, and support coordination.
• Descriptions of Your Products and Services: Understanding what you offer helps us train your AI agent to respond accurately, deliver relevant content, and create a personalized customer experience across platforms such as WhatsApp, chat, SMS, and social media.

How We Collect It

All data is collected through consent-based interactions, such as onboarding forms, service integrations, or communication during setup. At no point do we access or extract information without your prior knowledge or approval.

Our Commitment to Responsible Data Use

We follow a minimal data philosophy—gathering only the information necessary to fulfill your service requests and optimize your automation. Your trust is central to our mission, so we ensure that:

• Every piece of data is relevant to improving customer engagement and automating support workflows.
• You maintain full control over what is shared and can request updates or deletions at any time.
• No personal web browsing, unrelated customer data, or private activity is monitored or stored.

This data collection policy allows Agentic Dialog to deliver smarter, more efficient AI-powered customer service while upholding the highest standards of privacy, security, and respect for your business information.

How We Use and Share Your Information

The information you provide plays a vital role in enabling and enhancing your experience with Agentic Dialog. We use this business-specific data to deliver and optimize our services in the following ways:

• Service Delivery & Operations: Your data enables us to activate, run, and maintain the AI-driven tools and solutions you rely on.
• Personalization: We tailor our features and interactions to align with your specific business needs, creating a more relevant and seamless experience.
• Usage Insights: We analyze how our platform is used to better understand user behavior, improve functionality, and resolve technical issues efficiently.
• Innovation & Development: Your feedback and usage patterns help us refine existing tools and design new capabilities that support evolving customer engagement strategies.

Responsible Data Disclosure

We are committed to maintaining the confidentiality of your information. Agentic Dialog does not sell, rent, or freely disclose your data to external parties. The only exceptions are:

• Legal Compliance: If required by law, regulation, or legal process, we may share data to comply with judicial proceedings or government requests.
• Safeguarding Our Operations: We may disclose information when necessary to protect our legal rights, enforce our policies, or ensure the safety and security of our systems and users.

In all such cases, data is shared responsibly, with the strictest regard for your privacy and the sensitivity of your business information.

Data Security, Retention, and Deletion

At Agentic Dialog, protecting your business data is not just a priority—it’s a foundational part of our commitment to secure, ethical AI service. We follow rigorous practices to ensure your information remains confidential, is used responsibly, and is retained only for as long as needed.

Secure Data Retention & Responsible Deletion

We collect only business-related information that you have explicitly agreed to share with us. This data is retained solely for the duration of our active relationship with your organization. Once your engagement with Agentic Dialog concludes—whether by project completion or service cancellation—we initiate a secure deletion process.

All associated data is permanently removed from our systems as well as from any third-party tools we use, all of which comply with global data protection standards and enforce strict privacy protocols.

Comprehensive Data Protection Measures

To safeguard your data throughout its lifecycle, we implement multiple layers of security:

• End-to-End Encryption: Your information is encrypted during transmission and storage, preventing unauthorized access or data leaks.
• Strict Access Controls: Only vetted, authorized team members can access your business data, ensuring it is handled with discretion and accountability.
• Data Minimization Principles: We intentionally collect only the information necessary to deliver our AI-powered services—reducing risk and respecting your privacy from the start.

By combining responsible data handling with industry-leading security practices, Agentic Dialog ensures that your business communications and customer interactions remain both effective and protected.

Payment Privacy and Data Handling

At Agentic Dialog, we take your financial privacy seriously—especially as it relates to the use of our AI-powered customer service solutions. We want to reassure our clients that when you purchase services from us, your payment information is never stored, accessed, or processed directly by our team or platform.

How It Works:

All payments for our services—whether subscription-based, usage-based, or one-time—are securely handled through a trusted third-party payment processor. This provider acts as our Merchant of Record, meaning they are responsible for processing transactions and ensuring full compliance with global payment security standards.

Why This Matters:

1. No Local Storage of Payment Data: We never collect or retain sensitive information like credit card numbers, CVV codes, or banking credentials. This approach greatly minimizes the risk of data breaches or unauthorized access within our platform.
2. Secure, Compliant Processing: Our payment processor follows PCI DSS (Payment Card Industry Data Security Standard) protocols. These are internationally recognized standards designed to ensure that cardholder data is handled with the highest level of security.
3. Data Privacy Alignment: By partnering with compliant processors, we ensure that all payment information is processed in accordance with data protection laws (such as GDPR or relevant local regulations), further strengthening your privacy rights and trust.
4. Transparency and Trust: We believe in transparency. When you make a payment, you are redirected to a secure and encrypted checkout experience provided by the processor. This ensures that your financial data stays safe and in the hands of a verified, dedicated payment infrastructure, not inside our AI systems.

Updates to Our Privacy Policy

At Agentic Dialog, we are committed to maintaining transparency and upholding the highest standards of data protection. As our services evolve, technologies advance, and regulatory requirements change, it may be necessary to update our Privacy Policy from time to time.

We periodically review and revise this policy to ensure it accurately reflects how we collect, use, protect, and manage your information. Any modifications will be promptly published on this page, with the updated effective date clearly indicated at the top or bottom of the document.

We encourage you to check this page regularly to stay informed about how we are protecting your data. Your continued use of our website or services after changes are posted will be considered acceptance of those updates.

If we make any material changes that significantly impact your rights or the way your information is processed, we will provide direct notification via email or through an in-platform message before the changes take effect.